Terms and Conditions
Urvission Limited is registered in England, company no. 12277534, VAT No: 363952571, and with our registered office, 24 Aspen Gardens, Poole, Dorset, United Kingdom, BH12 4DE.
For correspondence please contact us at [email protected] or call us on +447780848489
1.1. These Terms and Conditions of Trading (‘Terms’) apply to all contracts between Urvission Limited and/or our subcontractors (‘us/we/our’) and the customer (‘you/your’) in relation to all sales of our products and services.
1.2. By accessing and using our Website https://urvission.com/ you agree to the terms contained in our Terms of Website Use. If you do not agree with or accept any of these terms, you should stop using the Website immediately.
1.3. Any order you place with us is not accepted until we have provided you with a written sales order confirmation (by email, post or in person).
1.4. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, and acceptance of offer, invoice or other document issued by us is subject to correction without any liability on our part.
1.5. We reserve the right to update these Terms from time to time by posting the updated version on our Website, at which point they will apply to any future orders made (but will not affect any existing orders). Examples of reasons for change include changes to our Products, prices, guarantee or delivery terms, changes to our business needs or supply structure, or for technical or legal reasons.
The following definitions and rules of interpretation apply to these Terms.
2.1. ‘Bespoke Product(s)’: any Product that we make to your specifications or that we personalize to you. This includes (without limitation) where you request that we make changes to a Product, including to the finish, stitching, piping, cushion pads, fabric mixes or upholstery.
2.2. ‘Collection Item(s)’: an eligible furniture item that we agree to collect from you under our Re-Use Service, as described in clause 9.
2.3. ‘Clearance Product(s)’: any Products sold at a reduced price to our normal retail price, as remnants or as substandard, including but not limited to Products sold at a discounted price as a direct consequence of showroom or warehouse clearance.
2.4. We do not produce products with materials provided by the customer.
2.5. ‘Guarantees’: our Guarantees.
2.6. Modular Sofas: corner sofas, chaise sofas, or any sofa which is produced and assembled in individual modular units.
2.7. ‘Product(s)’: any sofas, armchairs, beds, footstools, cushions, mattresses or other products that we sell.
2.8. ‘Standard Range’: any Products that are listed on our Website in the sizes and fabrics as listed and which are not Bespoke Products, Clearance Products.
2.9. ‘United Kingdom’: this is the main island of Britain; it excludes Northern Ireland and any islands that are geographically separate from the main island of Britain.
2.10. ‘Republic or Ireland’: the Irish Republic, excluding Northern Ireland.
2.11. ‘Website’: https://urvission.com/ and our associated web pages..
3.1. Please note that our delivery and returns policies differ according to whether you are resident in the United Kingdom and Republic of Ireland or outside these locations.
4.1. For all Products that you order, it is your sole responsibility to choose the colour of their fabrics that is suitable for your intended use of those Products, and to take all appropriate measurements in your property to ensure that the dimensions of those Products are suitable for your intended use of them.
4.2. The dimensions of Products we supply may vary from those stated in their specification but we will endeavour to ensure that they are within a 1.5% tolerance of those stated.
4.3. Whilst we try to ensure that the colours of our Products are as accurately displayed as possible on the Website, the actual colours that you see on your computing device may vary depending on the monitor that you use. Any Clearance Products will be identified and be stated to be sold as such on our Website. Such Products may not necessarily be in perfect condition, so please check before you buy that they are of a satisfactory quality for their intended particular use. Please see our limited returns policy for Clearance Products.
4.4. We will endeavor to match as accurately as possible the colour and texture of the fabric of your Products to the samples chosen, but variations in both the colour and texture may occur.
4.5. Leather Products are made from natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.
4.6. We have a policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales.
4.7. If we experience difficulties in supplying certain Products, we may need to substitute them with alternative Products of equal or better standard and value. We will email you to let you know if we intend to do this and your order will be put on hold pending your acceptance of the change; an appropriate substitute Product may not always be possible. If you do not accept a substitute Product which is materially different from the Product which you originally ordered, we will cancel your order for the relevant Product and provide you with a full refund.
5.1. All prices include VAT, unless stated otherwise, at the prevailing rate and are subject to any promotional offer or discount. If you live outside the United Kingdom and Republic of Ireland, please note that the price you see on our Website may differ from what we charge you due to, for example, differences in your country’s VAT rate.
5.2. All prices which we have quoted to you are valid for up to 28 days from the date on which the quote was given, unless otherwise indicated by us.
6.1. We require payment in full at the time you place your order. Any delay in payment will affect the delivery of your Products.
6.2. We accept the forms of payments that are stated on our Website during the online purchase process.
7.1. For all orders from our Standard Range, we aim to deliver Products to your specified United Kingdom or Republic of Ireland address within six to eight weeks of the date on which we accept your order.
7.2. Deliveries to the United Kingdom are free of charge. Deliveries outside the United Kingdom are made at an additional cost which is agreed between Urvission Limited and the customer.
7.3. Our deliveries are made on working days from Monday to Friday between 9 am – 7 pm. We make deliveries on weekends and public holidays with an additional agreement and / or additional payment.
8.Our deliveries are made up to the ground floor level.
8.1. We will endeavour to deliver your Products on the Confirmed Delivery Date; if we are unable to do so we will endeavour to contact you at least 48 hours beforehand to arrange a new delivery date.
8.2. We shall not have any liability to you for any delivery failures or delays that are caused by anything beyond our reasonable control.
9.Delivery to the United Kingdom and Republic of Ireland
9.1. We will deliver your Products to the United Kingdom address which we specify in our order confirmation to you.
9.2. We are not responsible for the removal or movement of any furniture or other items upon delivery unless we have agreed this with you in advance.
9.3. Our deliveries are made up to the ground floor level. If delivery to a higher floor we will inform you whether we can deliver to different floor and, if we can, additional delivery charges may apply.
9.4. Our delivery team reserves the right not to deliver the Products if they believe it is unsafe to do so for any reason.
9.5. If we accidentally damage Products in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the Products or the value thereof. Where possible, refunds will be made using the same means of payment as you used to purchase the Products. In the case of card payments, refunds will be made to the original card of purchase.
9.6. Any damage to the Products or your property or its contents as a direct result of our delivery service must be reported to us by email within three business days of the delivery taking place. If you do not report such damage to us within this time frame then we shall not be liable to you for any such damage.
9.7. Our delivery team may inform you that they are willing to deliver the Products but that, in their opinion, access to the delivery address is inadequate for them to make delivery without risking causing damage to the Products or your property or its contents. In this event, if you request that our delivery team proceeds with delivery then such delivery will be at your own risk and we accept no responsibility for any damage that may occur.
Delivery to locations outside the United Kingdom and Republic of Ireland
9.8. If you require the Products at a location outside the United Kingdom and Republic of Ireland, we can deliver to any port on the United Kingdom mainland agreed with you at the time of accepting your order; it is for you to arrange for the onward shipping. It is your responsibility.
10.Risk and title
10.1 The Products will be at your risk from the time of delivery to the United Kingdom or Republic of Ireland address which we specify in our order confirmation to you.
10.2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges (if any).
11.Cancellations and Returns
11.1 Our products are made to order. They are not subject to return, cancellation or exchange with other products. Their monetary value is not refunded, except in the presence of a defect or error in ordering from us.
11.2 We do not work with customer materials.
11.3 Our furniture has the following guarantee:
– Sofas – 5 years on the frame
– Beds – 5 years on the frame
– Chairs – 5 years on the frame
– Kitchens and other furniture – warranty according to the material and mechanisms presented by the manufacturer.
11.4 Cushion fillings and coverings and upholstery on our Products are guaranteed for one year from the date of delivery.
11.5 If you wish to make a claim under our Guarantees, please contact us by phone on +447780848489, or by e-mail at [email protected]
12. Website purchases
12.1 The following terms and conditions in this clause 12 apply only to purchases made on our Website.
12.2. We endeavour to display as accurately as possible the colours of our Products that appear on our Website. However we cannot guarantee that your monitor will accurately reflect the colour of the Product delivered.
12.3. Our contract with you shall not be concluded until we have received your valid payment details and we have accepted the order by way of a confirmation by return e-mail to the email address you have given us during the online payment process.
12.4. Every effort is made to ensure the complete accuracy of our Website however some prices/details may change from time to time and it is possible that errors may occur. If we discover an error in the price of the Product(s) you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, then we may treat the order as cancelled and notify you of this by email. If an order for Products is cancelled in accordance with this and you have already paid for the Products, we will give you a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).
12.5. We reserve the right to refuse any order placed by you.
12.6. To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the Website.
14.Rights of third parties
A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of these Terms.
15.Applicable law and jurisdiction
These Terms are governed by and are to be construed in accordance with English law and you irrevocably submit to the exclusive jurisdiction of the Courts of England