Last updated: 19 December 2020


All data subjects whose data is processed by This includes all customers that we provide services to, all potential customers who may be interested in our products and services and all business partners that assist us in the provision of our services.

For the purposes of data protection law, the “controller” Urvission Limited, a company incorporated in England and Wales under company number 12277534 and having its registered office address at 24 Aspen Gardens, Poole, Dorset, United Kingdom,
BH12 4DE (from now on referred to as “we” and by related words such as “us” and “our”).

You can contact us with your data protection queries at


We are responsible for ensuring that this notice is placed in front of potential data subjects prior to collecting/processing their personal data. All Employees/Staff of Urvission Limited who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent, if applicable, to the processing of their data is secured. We are committed to providing you with a high standard of customer service, throughout your time with


We take your privacy very seriously. Please read this privacy notice carefully: it contains important information about

3.1 What we collect
Information we may hold about you

When you register to use our Website or App, purchase a product, register to receive our emails, apply for a job, enter a competition or promotion run by the Group or contact us, personal data you provide, such as your name, date of birth, contact details (including social media accounts), telephone number, transaction history, log in and payment information, will be collected.
When you browse our Website or App, whether or not you are registered, purchase a product, register to receive our emails, receive and open or click our emails or make a job application, we and our partner advertising networks, advertisers and advertising affiliates (Third Party Advertisers), will collect user information such as your location, language, assumed gender, IP address, when you visited our Website or App, how you arrived on our Website or App, where you visit after our Website or App, the pages you visited, how long you spend browsing individual pages on our Website or App, any products you have viewed, purchased, or put in your basket, and the browser (where applicable) and device you used to access our Website or App.

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback to us and participate in competitions with us. Website usage information is also collected using cookies on and during our business functions – namely, marketing, manufacturing and selling products for use in the home – we collect the following personal data when you provide it to us:

    • personal details, such as

– name and title
– username
– gender
– date of birth

    • contact data, such as

– delivery address
– billing address
– e-mail address
– telephone and mobile number(s)

    • payment details, such as

– bank account
– card details

    • transaction data, such as

– details about payments to and from you
– details of products and services you have purchased from us

    • technical data, such as

– internet protocol (IP) address
– your login data, browser type and version
– time-zone setting and location
– browser plug-in types and versions
– operating system and platform and other technology on the devices you use to access this website

    • profile data, such as

– usernames
– orders made by you
– preferences
– feedback and survey responses

      • usage data, such as

– information about how you use our website, products and services

      • marketing data, such as

– your preferences in receiving marketing and communications.

    • Any other information necessary to meet our contractual obligations or provision of a better service to meet your requirements

We do not collect “special category” personal data. This is a special type of sensitive data to which more stringent processing conditions apply, and comprises data concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, and genetic data and/or biometric data.

We also do not collect information about criminal conviction.